1. Overview

Magic Motion sells tokens that are used to generate product videos with AI. Because each generation uses computing resources at the moment you run it, our policy is built around whether a token has been consumed. Please read this Policy together with our Terms of Service.

2. Used tokens are non-refundable

Tokens that have been used or consumed to generate a video are non-refundable. This applies whether or not you were satisfied with a particular result, because the computing cost is incurred as soon as generation runs. This does not limit any rights you have under non-waivable consumer-protection laws.

3. Unused tokens

For tokens you have purchased but not yet used, unused tokens — those you have purchased but not yet consumed — are also non-refundable, except where a non-waivable law requires otherwise. We may, at our discretion, make exceptions on a case-by-case basis.

4. When we may still issue a refund

Even though used tokens are non-refundable, we want the Service to work. We may, at our discretion, re-credit tokens or issue a refund in situations such as:

• a verified technical failure on our side that caused a generation to fail while still consuming tokens;

• a duplicate or clearly erroneous charge; or

• where a refund is required by applicable law or by our payment processors' rules.

Re-crediting tokens for a failed generation is typically the fastest remedy and is often how we will resolve these cases.

5. Subscriptions or recurring charges

Magic Motion currently sells one-time token packs and does not offer subscription or recurring billing. If we introduce recurring plans in the future, we will update this Policy to explain how cancellation and any partial-period refunds work.

6. How to request a refund

Contact us at support@magic-motion.ai with your account email, the approximate date of the charge, and a description of the issue. Please reach out within 30 days of the charge so we can investigate while records are fresh.

7. Payment processor and platform rules

Purchases on the direct path are processed by Stripe, and purchases on the Shopify path are processed through Shopify Managed Billing. Refunds are returned to the original payment method and may be subject to those providers' processing times and rules. Filing a chargeback without contacting us first may delay resolution; we ask that you reach out to us so we can help directly.

8. Changes to this Policy

We may update this Policy. The current version will be posted at magic-motion.ai with a new "Last updated" date.

9. Contact

Magic Motion, LLC
Email: support@magic-motion.ai